Frequently Asked Questions

An initial setup and activation fee of $299 applies to new customers plus the first month’s subscription cost. Although the system is designed to be self-installed, professional installation, if requested and available, is $499.

The RunwayStats receiver only requires standard AC power and can be mounted inside or outside on a wall or pole. The antennas connect to the receiver and require a clear view of the airport property. Antenna cables are available in multiple lengths up to 25ft to fit your needs.

After installation, the system requires either a ethernet, wifi, or cellular connection. We work with T-Mobile and Verizon to provide the best service in your area. If your system regularly uses wifi and it becomes unavailable, the system will send out a notification of the outage to your selected contacts. In the unlikely event that all internet connections becomes unavailable, another notification will be sent and data will be stored locally and uploaded to our servers upon reconnection.

All that is required for "RunwayVision TV" is an active RunwayStats Platinum subscription, TV screen or HDMI monitor, and an Apple TV device (3rd generation).

The minimum contract term is 12 months. You have the option to extend your contract for up to 5 years. One of the primary advantages of securing a longer contract is the guarantee that your price will remain unchanged for the duration of that contract. This provides you with both predictability and stability in terms of cost.

No. The pricing will not change for the term of your subscription.

Customers that request subscriptions for multiple airports should contact us to discuss the volume pricing we are able to provide.

The RunwayStats system will continue to run and collect traffic data for approximately 5 hours on battery backup. You, and your selected contacts, will receive a text message and/or email notification that the power has been lost. If the power is not re-connected before the battery dies, tracking will stop and the system will send another notification of this secondary outage.

Yes, our system tracks and logs all aircraft, including those with blocked tail numbers. However, in certain cases, some aircraft information will not be available.

There are several ways in which aircraft owners can restrict the broadcast of their information:
LADD (Limiting Aircraft Data Displayed) Program: Aircraft owners have the option to filter their flight data from public display on websites like FlightAware or FlightRadar24. Despite this, our system continues to fully track and log the aircraft's data.
PIA (Privacy ICAO Aircraft Address) Program: Some aircraft owners request an alternate, temporary ICAO aircraft address, which is not registered in the Civil Aviation Registry (CAR). While our system still tracks and logs the aircraft's operations, it cannot provide specific aircraft data, such as type, dimensions, or owner information.
"Anonymous" Mode: Certain UAT (Universal Access Transceiver) systems, commonly used by smaller planes, offer an "Anonymous" mode. This mode can be activated via a switch when the aircraft is squawking 1200 (VFR) on their transponder and not using ATC services. Although our system tracks both the 978MHz and 1090MHz equipped aircraft, the available aircraft and owner information is limited while the aircraft is operated in this mode, similar to the operations described under the PIA program.

Yes. RunwayStats warrants that the receivers will be free from defects in material and workmanship for a period of two years from the date of purchase. Please see Section V of the Equipment Lease Agreement for the full warranty disclaimer and limitation of damages.